Customer Services 

We pride ourselves on delivering a great customer experience 

Customer Services

Local professionals worldwide…

Our teams help clients resolve any problems or queries they may have with customer bookings. We understand that service and responding quickly and effectively to clients can make the difference between winning a booking or retaining business in the long term. Widely regarded as setting the benchmark in the sector, we pride ourselves on constantly striving to improve our service in order to deliver a great customer experience.

Why choose GTA Operations…

•  Professional, friendly and experienced teams
•  Multiple languages spoken
•  Convenient hours – most offices open seven days a week
•  Minimal call waiting time - 80% of our calls answered within 20 seconds
•  Knowledgeable on the latest and best marketing deals
•  Monthly call monitoring and evaluation focusing on the call outcome and quality of the customer experience
•  Regular call handling and customer service training and development for our agents
•  Recruitment based on customer service skills, the ability to listen and to provide resolution

Go to: How To Work With Us to learn about accessing GTA’s Travel Content